FAQ

Q: How do I make a reservation?

A.

check availability online. follow the booking instructions. let us know if you have any questions.

Q: are there any age restrictions?

A.

All drivers must be between 25 – 70 years of age and have held a full UK driving licence for 2 years.

Drivers aged below 25 years or over 70 years may still be able to hire and drive but we would have to pass on the full drivers information to the hire insurance company and there is usually an additional insurance charge.
For all additional drivers (up to a maximum of 3 drivers) there is also an additional excess of £15 per day for each additional driver holding a UK licence.

Any endorsements, on any drivers licence, will be subject to additional charges. Small endorsements on a drivers licence (e.g. SP30 - speeding offence, will attract a 25% loading to charges (normally £5 per day) and more serious endorsements will attract additional loading). If drivers have had more than 2 accidents in the last 3 years, then additional charges will be applied by the Hire Insurance Company. Additional drivers with endorsements will be subject to additional charges.

You must contact us for a full quote.

Q: What’s included?

A.

The hire cost will  includes: VAT, Fully Comprehensive Hire Insurance with a leading UK company, UK Breakdown and Relay Cover, + the first 150 miles per day are included (thereafter £0.50 per mile). prices and charges are displayed on our websites and communications.

Q:How about the insurance?

A.

fully comprehensive and you can add additional named drivers for an additional charge. A card deposit payment of £950 is required to secure hire of the vehicle.

Personal travel insurance is not included.

Q: What happens if I break down?

A.

Our high standards of maintenance and modern 4x4 vehicles ensure that this shouldnt happen. However, you will have full breakdown cover as part of your hire, just a phone call away.

Q: I’ve never driven a larger vehicle before?

A.

Yes and no. You need to adjust your driving style a little, and allow more time and space to manouvre. Remember, you’re on your holidays. enjoy the journey, not just the destination!

Q: CAN I DRIVE THE VEHICLE OFF ROAD?

A:

oUR VEHICLES ARE INSURED FOR ROAD USE ONLY. driving OFF ROAD and on unsurfaced rights of way USE IS NOT PERMITTED.

Q:Can I take the vehicle abroad?

A.

at the moment, we are restricting use to the UK for adventure camper hire. if you're joining one of our adventure holidays in europe (www.offroadadventuretravel.com) and wish to hire a vehicle then drop us an email for a quote. additional insurance charges apply.

Q: Do I need to pay a security deposit to take the vehicle?

A.

Yes, there is a returnable £950 security deposit to ensure the vehicle and equipment is returned free from damage. If damage has occurred on hire, then on completion of the hire we will retain the security deposit until we obtain estimates to have the damage repaired. Once these estimates have been obtained (including fitting/repair/mechanics fee’s, as well as all applicable VAT and associated costs incurred) then the remaining sum will be returned to the hirer.

Q: How do I pay for the hire?

A.

payment for hire is processed through the website. Once we have emailed confirmation of your booking,  an initial deposit of £200 to confirm the booking is required. This £200 will be deducted from the total charge for the hire. The deposit is normally non-refundable (see Cancellations). The balance + security deposit must be paid before the commencement of the the hire.

A reminder e-mail will be sent to you before the start date. If the balance is not paid by that date, then the hire will be cancelled (with full forfeiture of deposit).

There are 2 easy payment methods and we accept all major debit/credit cards:

  • Paying by Electronic Bank Transfer to our Company UK Account

  • Paying Online via our Secure Paypal Link

Q: How many people can we take?

A.

Up to 5 persons per vehicle

Q: I’m not from the UK or don't hold a full uk driving licence: can I drive?

A.

UK DRIVER MUST BE BETWEEN 25 AND 70 YEARS OLD AND HOLD A FULL UK DRIVING LICENCE.

Non-UK drivers must abide by the conditions of their driving licence to drive in the UK. For all Non-UK European Community drivers, who do not hold a full UK driving licence there is an additional excess charge of £25 per day. For all drivers from outside the EEC, there is also an insurance surcharge (AVailable on request - bookings must be made by email as we are unable to process additional premiums on the website).

Q:Do we need to wear seatbelts?

A

The driver and all passengers MUST wear seat belts. safety is very important  when using the vehicles.

All children under the age of 12 years in the UK (or under 135cm) must use a child safety seat

http://www.safermotoring.co.uk/SeatBeltCarSeatRegs.html

Q:

Do we take our own bedding?

A.

yes. sleeping bags or duvets and pillows plus any other home comforts yOu may require).

we can also provide sleeping bags & liners plus towels to you if you need, for an additional charge.

Q: Can we cook in the vehicle?

A.

all our vehicles are supplied with cooker, gas cylinder and water container plus cooler/fridge. You just need to supply your own food and drinks. We ask that you do not cook inside of the vehcicle cabin, or tent for safety. cooking area must be well ventilated.

Q: What about gas?

A.

IWe supply two canisters for the cooker. If you require more then you would need to buy them.

Q:What time do we have to get the vehicle back?

A.

The vehicle needs to be returned on the arranged date before midday unless late drop off is arranged on booking. charges will apply for late return.

Q: Can you pick us up from the airport?

A.

of course, charges apply for  airport collection and drop off (applies to cardiff or bristol) We deliver the vehicle to you then you're free to head off on your adventure. We may ask for you to drop us at the nearest railway station!

Q:How long will pick-up take?

A.

The handover will always include an ID check (including production by hirer of required identity documents) and the completion of the Hire Contract. You will then have around 30 minutes being shown around the vehicle. This is really important as it will encompass the use of all equipment. if you need further time then we are happy to make sure you understand the vehicle and equipment.

Q: What if I come back early or want to cancel?

A.

there will not be a refund for a vehicle that is returned early from hire. The vehicle would have been out and rented for the full hire term.

If you cancel completely the following applies:

  • Up to 12 weeks before start date– Loss of booking fee, normally £200.

  • Between 12 – 8 weeks before start date of Hire– Payment required of 50% of vehicle hire charge and will be charged to Hirer.

  • Between 8 weeks to start date of hire– Payment is required for 75% of vehicle hire charge and will be fully charged to hirer.

  • less tha 14 days - 100% payment. no refunds are given.

This applies from the date the booking is confirmed via e mail. It is advised that all hirers have an adequate travel insurance policy in place that will cover your late cancellation of hire booking. It is also advisable for such a policy to protect hirers against theft of personal belongings etc.

Q: What if I have questions not covered in your website?

A.

That’s why we’re here! Please just e mail us: adam@offroadadventuretravel.com with any questions you have after viewing our website and we’ll be more than happy to assist. We provide expert support and advice throughout your hire.

Q:Are there Terms and Conditions of Hire I need to agree to?

A.

Yes, you will need to click that you agree fully with our terms and conditions of hire when you submit your final booking details. These can be found by clicking onto the following link: we're working on the website and the link will be here soon!

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Ask us anything! We’re here to answer any questions you have. 

 

Email: Adam@offroadadventuretravel.com

or call 07444 595812

 

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